FAQ
In the realm of Japanese Asian Fusion Dog Grooming, our skilled groomers transform dogs into living works of art. Faces are sculpted into perfect circles or cubes, legs trimmed with a flair reminiscent of bell-bottoms, and ear hair and facial fur styled to grace the pages of a fashion magazine. Drawing inspiration from various species, our talented groomers may turn a Shih Tzu into an adorable Panda Bear or give a Toy Poodle the appearance of a charming toy lamb.
For us to provide this fancy artistic cute look, providing a good bath & blow out becomes very important. We hand-dry them & straight out the coat (yes, just like humans) fluff them up to give some volume to its coat. That way, we can create that perfect round muzzle, round face & ear
We are a drop off service. We ask owners to give us about 3 - 4 hours for bath & haircut (doodles and larger breeds could be longer) and about 1.5 ~ 2.5 hours for bath & brush. If de-matting is involved please ask for estimate. If you need them back faster please ask for a straight-through service and we only provide them first appointment.
Yes, we call it a "straight-through" appointment but we can only offer this on our first appointment slot. Groomer can start right away when you drop off in the morning then we can call you 20 mins before we finish so you can head back to our salon. But please keep in mind if you don't come back right away, they will have to wait inside the kennel so please stay near by
It's hard to answer without seeing the condition of your pooch. We can let you know at the time of drop off if the matting are brush-able or not. But please remember that we do charge extra to brush them out. If the condition is really bad, we can only offer to shave it down very short (like a summer cut)
YES. Normal shampoo does not kill the flea(s) or tick(s) that is on your pooch so we HAVE to use the flea/tick shampoo to prevent those insects to transfer to other client's pets. Please understand that there will be $15-$25 charge as soon as we spot them. We usually call the owner to notify the extra charge but the flea charge is non-negotiable.
Sorry, we DO NOT offer a haircut only service. Bathing and fluffing the coat are the MOST important part of the grooming process for groomers to create a cute fluffy Japanese styling so giving them a bath & fluff them up professionally at the salon is required.
Please contact the stores for their latest appointment available for that day.
We do charge $30 for not showing up or last minute cancellation. Please give us at least 24 hours notice to avoid the fee.
We understand things happen, but if we tried contacting you number of times and it has past our closing time, we do charge late pick up fee of $1 per minute. If you are running behind, please contact our store immediately.